BNM Handles 1,000 Public Enquiries A Day

SUNGAI PETANI – Bank Negara handles an average 1,000 enquiries and complaints from the public daily on banking, financial and insurance issues, an official of the central bank said today.

“Last year alone, we received some 300,000 enquiries and complaints from the people. Between January and August this year, we observe that the people’s interaction has increased by 13 per cent from last year.

“This proves the people are becoming increasingly conscious of their rights and they sought the relevant authorities to seek clarifications, accurate information and solutions to solve their problems amicably.

“This also showed Bank Negara’s move to host the Financial Awareness Week every year to reach out to the people has borne fruition,” said the official, who declined to be quoted, on the sidelines of the Financial Awareness Week 2011 (M2K 2011) here today.

He said the central bank had diversified channels for the people to lodge complaints and make enquiries.

“The people are free to seek information or lodge reports at Bank Negara branch offices nationwide and at mobile counters or via email, SMSes, fax and telephone,” he added.

This year’s Financial Awareness Week is being held for a week at The Village Mall here. It will end on Tuesday.

The official said the annual event being held for the fourth time this year aims to widen achievement of the consumer education programme to the rural community and small business traders in the northern region.

Some 30,000 people are expected to visit the exhibition being held in conjunction with the week.

He said the visitors will have the opportunity to meet Bank Negara officials face-to-face at the “finance clinics” to discuss and seek remedy to their problems and to gather information. – BERNAMA

Bank Negara